If for any reason you want to change or cancel your order, let us know and we will update your order, as long as your request is received before the floral arrangement is packaged for delivery.
If a paid order cannot be fulfilled because the necessary flowers are unavailable for some reason, we will fully refund the amount paid.
The funds will be returned using the same method by which payment was made. For example, if you paid for an order with a card, your money will be put back on the card that you used to pay for the order.
Important: we cannot cancel your order if the floral arrangement has already been prepared for delivery. We cannot refund your money if you give us an incorrect or incomplete delivery address. If within 24 hours from an unsuccessful delivery you indicate a different address within the city limits, we can deliver your bouquet to the new address. The cost of this second delivery must be paid for separately. Once 24 hours have passed after an unsuccessful delivery, the cost of the bouquet and delivery must be paid for again, because flowers are a tender and highly perishable product. Delivering a bouquet to a new address provided after 24 hours would require us to recreate the floral arrangement.
- We guarantee the following:
- The freshest and most beautiful flowers will be used for your bouquets;
- Delivery will be strictly on time and without delay;
- If any changes are made to the bouquet, or if we are unable to deliver it, we will inform you as soon as possible;
- You will receive a unique and very beautiful bouquet.