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Delivery terms

There are different stores on our marketplace, so the delivery times may vary depending on the contractor.

If you need to clarify additional information, contact us in any convenient way — we are in touch around the clock :)

How will you deliver my order?

All orders are delivered by couriers. At your request, the delivery can be contactless — just indicate this wish in the comments to the order.

What if I don't know the recipient's address?

Don't worry: the recipient's phone number is enough for us to deliver. We will contact them and arrange a convenient time and place of delivery. Just hit the box «I don't know the recipient's address» when placing an order.

How much does the delivery cost?

Delivery across the city during the daytime is free.

The cost of delivery to remote areas will be calculated automatically as soon as you specify the recipient's address when placing an order.

How fast will the order be delivered?

The minimum delivery time is indicated for each item in its product card.

It may vary depending on the performer or the recipient's address. You can find out the exact time when placing an order.

Can it be delivered at the exact time?

We can not offer delivery by the exact time. Although you can specify the desirable delivery time in the comments. The contractor will do their best to meet your expectations.

Is there a round-the-clock delivery?

Some of our partners have round-the-clock delivery. You can specify the working hours of the delivery service of the selected store or when placing an order.

Can I order to another country?

Yes, we deliver orders all over the world.

To see the list of available goods in the recipient's city, select the delivery city.

What delivery issues can possibly arise?

The recipient is absent

If the recipient is not in place, we will contact you to discuss possible solutions. Courier will wait for the recipient for 5 minutes.

At your request, the courier can leave the order at the reception or pass it to the third person.

If you ordered a perishable item (for example, a bouquet or an edible gift), then the same day re-delivery is paid separately. If you reschedule the delivery to the next day, the store may require you to re-pay for a new order.

The recipient's address is specified incorrectly

If the courier finds that the delivery address is incorrect or incomplete, they will contact you or the recipient. If the attempt is unsuccessful, the order will be returned to the store.

The courier could not pass through security/checkpoint/intercom

In this case, the courier will contact you or the recipient. If the attempt is unsuccessful, the order will be returned to the store.

To avoid such situations, we recommend specifying features of access to the recipient in the comments section.

Do you have any questions? Contact us [email protected]

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