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Returns & Exchanges

If you are not completely satisfied with a MyGlobalFlowers purchase for any reason, please review our return, refund, and exchange policies below for purchases made on MyGlobalFlowers.com.

Can I cancel the order?

You can cancel the order for any reason before it will be transferred to the status «Bouquet is assembling». The funds will be returned to you in full. If the order has already been transferred by the Contractor to the status «Submitted for delivery», you can return the goods.

What items can be returned

You can return almost all goods, except for the following list. 

The following types of goods cannot be returned:

  • Proper quality food products;
  • Balloons;
  • Perfumes and cosmetics;
  • Goods and flowers of proper quality;
  • Products with individual characteristics of proper quality. For example, you cannot return an engraved wallet or a custom-made jewelry.

Can I return a flower arrangement or a bouquet?

We consider such goods non-refundable, but MyGlobalFlowers provide the opportunity to replace the delivered flowers. If you are not satisfied with one of the non-perishable items you have received, please, contact us within 24 hours with a request for a replacement by email at [email protected] and attach a photo of the product. 

In what time frame can I return the goods?

Products of proper quality (if you did not like it or if it did not fit)

You can return the product of proper quality within 7 days from the date of delivery. Products must be returned in new condition.

Goods of improper quality

The buyer may request the return of such goods within the warranty period established by the manufacturer. If the warranty period for the product is not set by the manufacturer, the period for the return of such goods is 2 (two) years.

How to return the product?

Contact the support service by phone at +442045773804 or via email at [email protected]. Managers will answer your questions and, if necessary, will send you an application for a return of the goods. You can download an application here. Fill out the application, attach the photo of the product and send it to us. 

Do you have any questions? Contact us [email protected]

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