Returns, Refunds & Bouquet Replacement

Our Return and Replacement Policy

At My Global Flowers, we want every order to arrive fresh, beautiful, and suitable for the occasion. If something goes wrong with your order, our team is here to help.

Flowers are delicate, and delivery can depend on many details, including product availability, recipient information, address accuracy, and local delivery conditions. That is why each request is reviewed individually.

This page explains when you can cancel an order, which items can be returned, and how to request a bouquet replacement if there is an issue with the flowers you received.

Can I Cancel My Order?

You can cancel your order for any reason before it is transferred to the "Being prepared" status. In this case, the funds will be returned to you in full.

What Items Can Be Returned?

You can return most goods, except for certain categories that are not eligible for return.

Non-returnable items

The following types of goods cannot be returned:

• Food products of proper quality;
• Balloons;
• Perfumes and cosmetics;
• Goods and flowers of proper quality;
• Products with individual characteristics of proper quality, such as engraved items or custom-made products.

If you are not sure whether your item can be returned, please contact our support team. We will review your request and explain what options may be available.

Can I Return a Flower Arrangement or Bouquet?

Flower arrangements and bouquets are generally considered non-refundable because flowers are delicate and perishable.

When Can You Request a Bouquet Replacement?

You may contact us to request a bouquet replacement if:

• the flowers arrived damaged, wilted, or less fresh than expected;
• there was a delivery issue that seriously affected your order.

You may also ask us to review your order if the bouquet was delivered too late for the occasion to make the intended impression, especially if important timing details were included in the order comments.

How the Bouquet Replacement Process Works

1. Contact our support team Email us at order@myglobalflowers.com within 24 hours after delivery. Please include your order number, a short description of the issue, and a clear photo of the delivered bouquet or product.
2. We review your request Our team reviews the order details, delivery information, customer feedback, and the photo or other supporting materials provided.
3. We confirm the available solution Depending on the situation and our current Terms & Conditions, we may offer a replacement bouquet, redelivery, or another suitable resolution.
4. We arrange the resolution If a replacement or redelivery is approved, we will arrange it using the confirmed delivery details. In some cases, we may need to contact the sender or recipient to confirm the best delivery option.

Refunds and Other Resolution Options

If you would rather not receive a replacement bouquet, we will review your order and let you know what resolution may be available under our current Terms & Conditions.

If a refund is approved, My Global Flowers may ask you to complete a refund form and send it to order@myglobalflowers.com. Approved refunds are processed according to our current Terms & Conditions. The time it takes for the refunded amount to appear on the original payment method may depend on the issuing bank or payment provider.

How to Return a Product

To request a return, please contact our support team by phone or email:

Our managers will answer your questions and, if necessary, send you an application form for returning the goods.

FAQ About Returns and Bouquet Replacements