Refunds

Plants (including flowers) are not subject to exchange and return, but, at the discretion of the Performer, the composition or bouquet can be replaced. At the same time, it is a right of the Performer, and not a responsibility.

However, we resolve all issues that arise on an individual basis and provide replacement and refund in the following cases:

1. IF YOU’VE CHANGED YOUR MIND

The Customer may cancel the Order by calling the contact center numbers listed on the website https://myglobalflowers.com/.

The order cannot be cancelled if the arrangement has already been collected by the Contractor and prepared for delivery to the Recipient. In this case, the money is not returned, since flowers are perishable goods.

In all other cases, when the order is canceled, the Contractor retains 10% of the order price, and the remaining amount is returned to the Customer.

2. IF THE FLOWERS WILTED QUICKLY

If the Order is delivered to the Customer of improper quality, the Customer provides the product to the Contractor's store (in the city of execution of the order) as soon as possible (up to 24 hours) to check the quality of the product. You can find out the exact address of the store for making a claim by sending a request to the email address order@myglobalflowers.com. The request will be processed as soon as possible.

The amount paid by the Customer for Item of improper quality is subject to refund to the Customer within 10 calendar days from the date of submission of the corresponding claim. The refund method is the same as the payment method. A refund to a Bank card is made only to the card from which the payment was made.

3. IF THE COMPLETED AND PAID ORDER WAS NOT DELIVERED 

If the completed and paid order was not delivered due to the Contractor's fault, the funds are returned to the Customer in full.

RETURN MONEY 

To return money, the Customer must fill out the "Application for a refund" and send it to: order@myglobalflowers.com. Funds are considered returned from the moment they are debited from the account or e-wallet (depending on the refund method) Executor's. The contractor makes a refund within 10 banking days from the date of receipt of the application from the Customer. The funds are returned to the buyer within 35 business days, depending on the Bank issuing the Customer's card.

The Period for reviewing the Application and returning funds to the Customer begins to be calculated from the moment the Contractor receives the Application and is calculated in working days excluding holidays/weekends. If the application was received by the Contractor after 18.00 on a business day or on a holiday/weekend, the next business day is considered the moment when the Contractor receives the Application.

If the completed and paid order was not delivered due to the Contractor's fault, the funds are returned to the Customer in full.

If the Order is delivered to the Customer of improper quality, the Customer provides the product to the Contractor's store (in the city of execution of the order) as soon as possible (up to 24 hours) to check the quality of the product. You can find out the exact address of the store for making a claim by sending a request to the email address order@myglobalflowers.com. The request will be processed as soon as possible.

The amount paid by the Customer for Item of improper quality is subject to refund to the Customer within 10 calendar days from the date of submission of the corresponding claim. The refund method is the same as the payment method. A refund to a Bank card is made only to the card from which the payment was made.


Do you have any questions? Contact us order@myglobalflowers.com

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