Flower delivery from local florists

FAQ

How does international flower delivery work?

Once you place your order, we connect you with a professional local florist in the recipient’s city. The florist arranges your bouquet on the spot from fresh flowers and then hands it to a courier, who delivers it to the recipient. This way the flowers are prepared locally and arrive fresh, rather than being shipped over long distances.

Is same-day flower delivery available?

Yes, in most cases. Because the bouquet is prepared by a local florist in the destination country, what matters is the local cut-off time there — usually by midday local time. Order before it and same-day delivery is most often possible; the florist prepares the orders first and then hands them to the courier, so most deliveries arrive in the afternoon. Delivery runs over the course of the day, so a specific hour cannot be guaranteed.

What details do I need to provide for delivery?

Please provide complete, up-to-date details: 

• Recipient’s first and last name
• Reachable phone number
• Full address:
• Postal code
• City
• Street
• House number
• Apartment (if any)
• Country
• Desired delivery date

We especially recommend including the recipient’s surname — in some European countries it is used instead of the apartment number or helps the courier identify the right recipient, so leaving it out can delay delivery.

What payment methods can I use?

You can pay with any debit or credit card — including American Express, Visa and Mastercard — as well as Google Pay, Apple Pay, PayPal and Klarna.

What happens if the recipient isn’t home?

This depends on the destination country and local delivery rules. In some countries the courier may leave the bouquet with a neighbour and drop a note in the mailbox with the pickup address, or arrange a new attempt. That is why it is important to provide up-to-date contact details and, where possible, let the recipient know to stay reachable.

Will the delivered bouquet look exactly like the photo?

We do our best to recreate the chosen arrangement as closely as possible, but a 100% match with the photo is not always possible. As flowers are a living, seasonal product, if a variety is unavailable it is replaced with an equal or more premium one, keeping the colour palette, shape, mood and value of the arrangement; any significant substitution is agreed with the customer.

Can I track my order and get confirmation that it was delivered?

Yes. You can follow your order status on the website or in our app. After a successful delivery it changes to “Delivered” — in some cases only the next day, when the courier submits the delivery report. For many orders, a photo of the bouquet before delivery is also available, so you can see the finished arrangement.