Accessibility Statement for MyGlobalFlowers

Our Commitment to Accessibility

At MyGlobalFlowers, we are committed to creating a more inclusive and accessible experience for all users. We want as many people as possible to be able to browse our website, explore our flower and gift collections, place orders, and contact our team with ease.

Accessibility is an important part of improving the customer experience across our website and digital services. We work to make our content, navigation, and key website functions easier to understand and use for people with a wide range of needs, including those who use assistive technologies.

This statement applies to the MyGlobalFlowers website and related digital services, including our websites, mobile sites, and apps.

Web Accessibility Standards and Guidance

MyGlobalFlowers uses recognized accessibility standards and best practices to guide improvements to our website and support a more inclusive digital experience.

Our approach is guided by:

WCAG Guidelines

The Web Content Accessibility Guidelines, known as WCAG, are widely used accessibility guidelines for making web content more accessible. These guidelines help support access for people with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

We use WCAG principles to guide accessibility improvements across our website and digital services.

ADA-Related Accessibility Guidance

We also consider ADA-related accessibility guidance and aim to provide a more accessible experience for users in the United States.

Accessibility is an ongoing process. We regularly review and improve our website to reduce barriers and enhance usability for all users.

Accessible Features on Our Website

We aim to make the MyGlobalFlowers website easier to use through practical design choices, clear content, and user-friendly functionality.

Depending on the page, device, browser, or assistive technology being used, our accessibility efforts may include:

• support for keyboard navigation;
• compatibility with screen readers and other assistive technologies;
• clear headings and well-organized page layouts;
• resizable text and zoom-friendly page layouts;
• mobile-friendly, responsive design;
• careful use of color contrast to support readability;
• alternative text for meaningful images where appropriate;
• clearly labeled forms, buttons, and interactive elements.

Because customers use MyGlobalFlowers on desktop, mobile browsers, and apps, we also aim to keep key tasks — such as browsing bouquets, checking delivery options, placing orders, and contacting support — as simple and straightforward as possible across devices.

Ongoing Accessibility Testing and Improvements

We see accessibility as an ongoing responsibility. As our website and digital services evolve, we continue to review and improve our content, layout, and functionality to make the experience more accessible.

Our improvement efforts may include:

Providing Feedback and Assistance

If you have trouble using the MyGlobalFlowers website, notice an accessibility issue, or have suggestions on how we can improve accessibility, we encourage you to contact us.

When contacting us, it may help to include:

• the page or feature you were trying to use;
• the issue you experienced;
• the device and browser you were using;
• any assistive technology you were using, if applicable.

We welcome accessibility-related feedback and review concerns as part of our ongoing efforts to improve the user experience.

Accessibility Updates and Commitment

MyGlobalFlowers is committed to maintaining and improving the accessibility of its website and digital services over time. We understand that accessibility expectations evolve, and we want our website to evolve with them.

To support this commitment, we aim to:

• review our website’s accessibility regularly;
• improve our website content and structure as needed;
• consider user feedback in future updates;
• make browsing, ordering, and getting support more inclusive across our digital services.

We also recognize that accessibility is a shared responsibility across design, content, development, and customer support. Our goal is to keep making MyGlobalFlowers easier to use for all visitors.

If you need help using MyGlobalFlowers, including browsing bouquets, placing an order, or contacting support, our team is available through the official contact channels listed on the website, including email, phone, live chat, and the mobile app.