Buyer Protection at MyGlobalFlowers

When you order flowers online, you're trusting us with a meaningful moment. At MyGlobalFlowers, we take that responsibility seriously.

Secure Payments

Order Updates

Support

How Buyer Protection Works

Secure Checkout

Your payment is processed through secure payment systems that use encryption and authentication to help safeguard your payment information. We do not store full card details on our servers.

Order Status Updates

After payment, you receive an order confirmation with your order details. You can follow the order status in your account or in the MyGlobalFlowers mobile app.

If Something Goes Wrong

If there is a quality, delivery, or payment-related concern, our support team will review the case and explain the available next steps according to our current Terms & Conditions and Refund Policy.

How Your Order Moves from Checkout to Delivery

Understanding how your order moves from checkout to delivery helps you see how Buyer Protection works in practice.

Secure Payment

You place the order and complete payment using one of the available payment methods.

Order Confirmation

After payment, we send you an order confirmation with your order number.

Florist Preparation

A local florist prepares your bouquet using fresh flowers close to the delivery address.

Delivery

A local courier delivers the order based on the selected date and recipient details.

Delivery Confirmation

Delivery confirmation is recorded in our system. Photos may be collected where available.

If Something Doesn't Go as Planned

Flower delivery can depend on details beyond checkout: address accuracy, building access, recipient availability, local florist stock, courier routes, or weather conditions.

If something does not go as expected, please contact our support team as soon as possible.

Within 24 hours of delivery

For quality concerns, we recommend contacting us within 24 hours after delivery.

What to Include

To help us review your request faster, please include:

your order number;
a short description of the issue;
clear photos, if the concern is related to product quality;
any relevant delivery details.

Complete information helps us review the case more efficiently and choose the most appropriate next step.

Issues We Can Review

Damaged or Wilted Flowers

The flowers arrived damaged, wilted, or less fresh than expected.

Delivery Issues

A delivery issue seriously affected the order.

Delivery Timing Concerns

The order was delivered too late for the occasion to make the intended impression, especially if important timing details were included in the order comments.

Payment or Security Concerns

A payment-related or security concern needs to be reviewed.

Depending on the situation, we may offer a replacement, re-delivery, refund, or another suitable resolution where applicable under our current policies.

Payment Security and Fraud Protection

Protecting your payment information matters to us.

We use secure payment systems that apply encryption and authentication technologies to help protect transactions. Where supported, 3D Secure may add an extra verification step before a card payment is approved.

These measures help reduce the risk of unauthorized payments and support a safer checkout experience.

If you notice suspicious activity, please:

contact your bank or card issuer immediately;
contact our support team with the transaction details.

We review payment-related concerns in cooperation with payment providers where appropriate.

Frequently Asked Questions About Buyer Protection

What should I do if I am not satisfied with the delivery?: Please contact our customer support team as soon as possible. For quality-related concerns, we recommend contacting us within 24 hours of delivery and including clear photos of the product.

How do I request a replacement for damaged flowers?: Contact our support team with your order number, a short description of the issue, and clear photos of the product. We review each case individually and, where applicable under our current policies, may offer a replacement, re-delivery, or refund.

Can I cancel or modify my order?: Order changes or cancellations may be possible if the order has not yet been prepared for delivery. Contact our support team as soon as possible with your order number.

What if my card was used without my authorization?: Contact your bank or card issuer immediately, then reach out to our support team with the transaction details. We review payment-related concerns in cooperation with payment providers where appropriate.

How long does it take to review a claim?: Review time depends on the type of concern and the details provided. Complete information — order number, description, and photos where relevant — helps us review your case more efficiently.

Need Help with Your Order?

If you have a question about your order, delivery, payment, or a quality concern, our support team is here to help. Please include your order number when contacting us so we can look up your order faster.

order@myglobalflowers.com +15856533079